Frequently asked questions
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Have a question that you would like answering?
See the most frequently asked questions below, and if you still have a question feel free to get in touch!
We are a clinic that sees private fee-paying clients and the charges are the same for all clients, irrespective of age. NHS patients are able to be seen but there are no reduced fees or discounts available.
Our fees are competitive and represent excellent value for money as we always try to improve foot problems and even cure them wherever possible. In the long term this can result in less need to see a Podiatrist / Chiropodist, thereby providing potential cost saving for clients.
No, you do not need to see your GP before you see a Podiatrist. If we feel that you need to see a GP following your treatment, we will advise you of this. We are able to write to your GP on your behalf and document the findings from our appointment, and if this is the case, we shall discuss all of this with you at your appointment.
We are also able to liase with other healthcare providers are necessary to ensure that you are getting the best treatment possible.
Please either use the cancellation link that was emailed to you in your appointment confirmation or provide the clinic with 24 hours' notice either by telephone 01952 618075 (24 hour answer phone) to enable the clinic to offer the appointment to another patient. We will of course be happy to rearrange your appointment at the next earliest opportunity.
Due to the increasing number of patients failing to keep appointments or provide 24 hours' notice of failure to attend, it has become necessary to implement our missed appointment policy, and charge for missed appointments.
We hope that you appreciate the need for the enforcement of the policy: this clinic operates by filling strictly adhered to appointment slots to meet its customer's expectations and its operating costs etc. The clinic runs a cancellation list of people requiring treatment at the earliest opportunity.
Missed appointments without reasonable notice not only increase the running costs of the clinic but prevents us from providing treatment to someone who would benefit from being seen sooner rather than later.